Your Journey Starts Here
This guide walks you through every step of becoming a new client — from your first inquiry and intake paperwork to scheduling, what to expect at your first appointment, and how care gets started for therapy, testing, and medication support.
The Path to Your First Visit
Outreach
Reach out via our online portal, phone, or email. We will match you with the clinician best suited to your specific clinical needs, including neuro-affirming therapy options for ages 3-99.
Schedule Online →Intake Forms
Complete your digital paperwork from the comfort of home. This allows us to review your clinical history prior to your first appointment.
Verification
For therapy and medication management, we verify insurance and flag prior authorization needs. For evaluations, we explain when insurance may cover part of the work, how insurers often cap testing hours, and when self-pay may be a better fit if the referral needs broader testing or documentation than the approved hours allow.
Schedule Session
We will schedule your appointment and provide all relevant details via email and text confirmation.
Your First Appointment
Your first session is designed to be thorough and collaborative. Over the course of the hour, we will discuss your clinical goals, relevant history, and presenting concerns. This structured dialogue ensures your clinician has the context needed to develop an informed, individualized plan.
What to Bring
- ✓Valid photo ID
- ✓Insurance card
- ✓Current medications list
- ✓Previous psychiatric records
- ✓Completed digital forms
Helpful Reads
- Therapy Services in Lexington, KY
An overview of therapy at Twilight Psychology across different ages, needs, and service types.
- Understanding Health Insurance
Learn how different plan types affect your coverage.
- Understanding Your EOB
How to read your insurance statement after a visit.
Need a little more detail first?
These pages answer the questions most clients ask right before or right after starting intake.